Our Policy

Cancellations:

If it's necessary to cancel, please notify us within 24 hours of the scheduled cleaning day to avoid a cancelation fee of $35.00. Should we not receive 24 hours notice, or if we are unable to access your home as scheduled, you will be subject to the $35.00 fee.

Access

We prefer to hold keys for your convenience and flexibility. We have found that supplying us with a key is the most efficient and effective way to access your home. We of course will accommodate an alternate way of entry if need be.

Payments, Refunds, Tipping

Payment is due in full at the time our service is being rendered. We accept cash or checks only. Please have your preferred method of payment in a sealed envelope. There is a $35.00 fee for all returned checks.

We cannot offer refunds to our clients. We do however want all of our clients to be 100% satisfied. Please let us know within 24 hours of your last service if you are not completely satisfied and we will happily re-clean the area with which you are dissatisfied.

Tipping is a personal choice neither encouraged or discouraged.

On-site hiring:

We discourage from on-site hiring. Should you wish to hire a present or past Lida’s Cleaning staff member for any home-related service , our referral fee is $2,500.. This fee is due within 30 days of formal notification. Payment will b pursued legally to the fullest extent
Call us at 312-671-5432 or contact us online for all your cleaning needs.

Lida's Cleaning Service | Chicago, IL

Serving all of Chicago including the West Loop, Bucktown, Lincoln Park, River North, Wicker Park, Gold Coast and more.